{"id":7184,"date":"2026-01-20T13:41:57","date_gmt":"2026-01-20T13:41:57","guid":{"rendered":"https:\/\/datavera.tedmob.com\/knowledge-management\/"},"modified":"2026-04-03T06:09:44","modified_gmt":"2026-04-03T06:09:44","slug":"knowledge-management","status":"publish","type":"page","link":"https:\/\/datavera.tedmob.com\/fr\/solutions\/knowledge-management\/","title":{"rendered":"Knowledge Management"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb css_animation=\u00a0\u00bbnone\u00a0\u00bb woodmart_stretch_content=\u00a0\u00bbsection-stretch\u00a0\u00bb woodmart_bg_position=\u00a0\u00bbcenter-center\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1771397350770{padding-top: 50px !important;background-image: url(https:\/\/datavera.tedmob.com\/wp-content\/uploads\/2026\/01\/Knowledge-Management-copy.webp?id=2382) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb woodmart_css_id=\u00a0\u00bb699560e2a0b21&Prime; 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it is the collective knowledge and expertise of your employees. This valuable information is often fragmented and trapped in email inboxes, scattered network drives, or worse, only in the minds of key individuals. This leads to repeated mistakes, inconsistent processes, and a significant loss of intellectual capital when employees leave.<\/p>\n<p>Our Knowledge Management solution transforms this scattered information into a powerful, accessible, and living corporate asset. We provide a central platform to systematically capture, organize, share, and manage your organization&rsquo;s know how, connecting people to the information and expertise they need, precisely when they need it.<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb woodmart_css_id=\u00a0\u00bb696a2b3706a6c\u00a0\u00bb parallax_scroll=\u00a0\u00bbno\u00a0\u00bb woodmart_sticky_column=\u00a0\u00bbfalse\u00a0\u00bb wd_collapsible_content_switcher=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_desktop=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_tablet=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_mobile=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_desktop=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_tablet=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_mobile=\u00a0\u00bbno\u00a0\u00bb mobile_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb tablet_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb woodmart_parallax=\u00a0\u00bb0&Prime; 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row_reverse_mobile=\u00a0\u00bb0&Prime; row_reverse_tablet=\u00a0\u00bb0&Prime; el_class=\u00a0\u00bbwhat-we-deliver-section\u00a0\u00bb][vc_column]\t\t<div id=\"wd-696791da9130a\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-696791da9130a text-center color-scheme-dark wd-font-weight-500 wd-fontsize-custom font-primary vc_custom_1768395232005 custom-title\">\n\t\t\t<p>What We <span class=\"brown\">Deliver<\/span><\/p>\n\t\t<\/div>\n\t\t\t\t\t<div id=\"carousel-487\" class=\"wd-carousel-container info-box-carousel-wrapper wd-wpb  vc_custom_1768565676475 wd-rs-696a2ba785e24 \">\n\t\t\t\t<div class=\"wd-carousel-inner\">\n\t\t\t\t\t<div class=\"wd-carousel wd-grid info-box-carousel\" data-wrap=\"yes\" data-scroll_per_page=\"yes\" style=\"--wd-col-lg:3;--wd-col-md:3;--wd-col-sm:1;--wd-gap-lg:10px;\">\n\t\t\t\t\t\t<div class=\"wd-carousel-wrap\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-wrapper wd-carousel-item inline-element\">\n\t\t\t\t<div id=\"wd-696f850684b38\" class=\" wd-rs-696f850684b38 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none vc_custom_1768916241490\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title wd-font-weight-700 box-title-style-default wd-fontsize-s\">A Centralized and Secure Knowledge Base<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>We provide a single source of truth for all your knowledge assets, including best practices, standard operating procedures, how to guides, FAQs, and expert insights, all secured with granular, role-based access.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"info-box-wrapper wd-carousel-item inline-element\">\n\t\t\t\t<div id=\"wd-696f8512eaf0b\" class=\" wd-rs-696f8512eaf0b wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none vc_custom_1768916252901\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title wd-font-weight-700 box-title-style-default wd-fontsize-s\">Intelligent Search and AI Powered Discovery<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>We empower your users with a powerful, Google like search experience. AI powered capabilities like natural language understanding and semantic search help users find accurate answers instantly, even if they do not know the exact terminology.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"info-box-wrapper wd-carousel-item inline-element\">\n\t\t\t\t<div id=\"wd-696f851e79004\" class=\" wd-rs-696f851e79004 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none vc_custom_1768916266650\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title wd-font-weight-700 box-title-style-default wd-fontsize-s\">Structured Content Lifecycle Management<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>We help you ensure the quality and reliability of your knowledge. Our platform provides structured workflows for content creation, review, approval, and publishing, combined with version control and scheduled reviews to prevent information from becoming stale.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"info-box-wrapper wd-carousel-item inline-element\">\n\t\t\t\t<div id=\"wd-696f852ce742b\" class=\" wd-rs-696f852ce742b wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none vc_custom_1768916279234\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title wd-font-weight-700 box-title-style-default wd-fontsize-s\">Expert Finder and Communities of Practice<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>We make it easy to identify and connect with subject matter experts across your organization. You can foster collaboration and knowledge sharing through dedicated Q&amp;A forums and collaborative spaces for specific teams or departments.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"info-box-wrapper wd-carousel-item inline-element\">\n\t\t\t\t<div id=\"wd-696f8538e3221\" class=\" wd-rs-696f8538e3221 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none vc_custom_1768916291153\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title wd-font-weight-700 box-title-style-default wd-fontsize-s\">Contextual Knowledge Delivery<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>We proactively push relevant knowledge to your users right where they work. You can embed a knowledge panel directly within your core business applications, which suggests relevant articles based on a user&rsquo;s current task.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"wd-nav-pagin-wrap text-center wd-style-shape\">\n\t\t\t<ul class=\"wd-nav-pagin\"><\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][\/vc_section][vc_section woodmart_stretch_content=\u00a0\u00bbsection-stretch\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1770967778864{padding-top: 50px !important;padding-bottom: 50px !important;background-color: #FFFFFF !important;}\u00a0\u00bb woodmart_css_id=\u00a0\u00bb698ed2dbc677d\u00a0\u00bb responsive_spacing=\u00a0\u00bbeyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OThlZDJkYmM2NzdkIiwic2hvcnRjb2RlIjoidmNfc2VjdGlvbiIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7InBhZGRpbmctYm90dG9tIjoiMHB4In19fQ==\u00a0\u00bb mobile_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb tablet_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb woodmart_parallax=\u00a0\u00bb0&Prime; 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css=\u00a0\u00bb.vc_custom_1768389346127{padding-bottom: 0px !important;}\u00a0\u00bb woodmart_css_id=\u00a0\u00bb69677adb23717&Prime; parallax_scroll=\u00a0\u00bbno\u00a0\u00bb woodmart_sticky_column=\u00a0\u00bbfalse\u00a0\u00bb wd_collapsible_content_switcher=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_desktop=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_tablet=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_mobile=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_desktop=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_tablet=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_mobile=\u00a0\u00bbno\u00a0\u00bb mobile_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb tablet_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb woodmart_parallax=\u00a0\u00bb0&Prime; woodmart_box_shadow=\u00a0\u00bbno\u00a0\u00bb responsive_spacing=\u00a0\u00bbeyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTY3N2FkYjIzNzE3Iiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=\u00a0\u00bb mobile_reset_margin=\u00a0\u00bbno\u00a0\u00bb tablet_reset_margin=\u00a0\u00bbno\u00a0\u00bb wd_z_index=\u00a0\u00bbno\u00a0\u00bb]\t\t<div id=\"wd-698f107993a49\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-698f107993a49 text-left color-scheme-dark wd-font-weight-500 wd-fontsize-custom font-primary  custom-title\">\n\t\t\t<p>The Difference <span class=\"brown\">It Makes<\/span><\/p>\n\t\t<\/div>\n\t\t[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb woodmart_css_id=\u00a0\u00bb696654c8b2a42&Prime; parallax_scroll=\u00a0\u00bbno\u00a0\u00bb woodmart_sticky_column=\u00a0\u00bbfalse\u00a0\u00bb wd_collapsible_content_switcher=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_desktop=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_tablet=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_mobile=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_desktop=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_tablet=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_mobile=\u00a0\u00bbno\u00a0\u00bb mobile_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb tablet_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb woodmart_parallax=\u00a0\u00bb0&Prime; woodmart_box_shadow=\u00a0\u00bbno\u00a0\u00bb responsive_spacing=\u00a0\u00bbeyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTY2NTRjOGIyYTQyIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=\u00a0\u00bb mobile_reset_margin=\u00a0\u00bbno\u00a0\u00bb tablet_reset_margin=\u00a0\u00bbno\u00a0\u00bb wd_z_index=\u00a0\u00bbno\u00a0\u00bb][\/vc_column][\/vc_row][vc_row content_placement=\u00a0\u00bbtop\u00a0\u00bb css_animation=\u00a0\u00bbfadeIn\u00a0\u00bb woodmart_css_id=\u00a0\u00bb696a2c153c761&Prime; 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woodmart_box_shadow=\u00a0\u00bbno\u00a0\u00bb responsive_spacing=\u00a0\u00bbeyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OTZhMmMzNjc5MTJhIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnsicGFkZGluZy10b3AiOiIwcHgiLCJwYWRkaW5nLWJvdHRvbSI6IjBweCJ9fX0=\u00a0\u00bb mobile_reset_margin=\u00a0\u00bbno\u00a0\u00bb tablet_reset_margin=\u00a0\u00bbno\u00a0\u00bb wd_z_index=\u00a0\u00bbno\u00a0\u00bb]\t\t\t<div class=\"info-box-wrapper inline-element\">\n\t\t\t\t<div id=\"wd-696f85522d695\" class=\" wd-rs-696f85522d695 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none vc_custom_1768916363539\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<div class=\"info-box-subtitle wd-fontsize-xs subtitle-style-background\">01<\/div><h4 class=\"info-box-title title wd-font-weight-700 box-title-style-default wd-fontsize-s\">Accelerate Employee Onboarding and Training.<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>You can enable new hires to become productive faster by providing them with self-service access to the consolidated information and procedures they need to succeed in their roles, reducing the burden on managers and peers.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style>#wd-696f85522d695 .info-box-subtitle{}<\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"info-box-wrapper inline-element\">\n\t\t\t\t<div id=\"wd-696f858daca39\" class=\" wd-rs-696f858daca39 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none vc_custom_1768916376195\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<div class=\"info-box-subtitle wd-fontsize-xs subtitle-style-background\">03<\/div><h4 class=\"info-box-title title wd-font-weight-700 box-title-style-default wd-fontsize-s\">Boost Your Team's Productivity and Efficiency.<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>You can drastically reduce the time employees spend searching for information or \u00ab\u00a0reinventing the wheel.\u00a0\u00bb Providing instant access to proven solutions and best practices helps everyone work smarter.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style>#wd-696f858daca39 .info-box-subtitle{}<\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"info-box-wrapper inline-element\">\n\t\t\t\t<div id=\"wd-696f8599c0860\" class=\" wd-rs-696f8599c0860 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none vc_custom_1768916389224\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<div class=\"info-box-subtitle wd-fontsize-xs subtitle-style-background\">01<\/div><h4 class=\"info-box-title title wd-font-weight-700 box-title-style-default wd-fontsize-s\">Improve Customer Service and Satisfaction.<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>By equipping your support agents with a comprehensive and accurate knowledge base, you enable them to resolve customer issues faster and more consistently, leading to higher first contact resolution rates.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style>#wd-696f8599c0860 .info-box-subtitle{}<\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"info-box-wrapper inline-element\">\n\t\t\t\t<div id=\"wd-696f85a7067f1\" class=\" wd-rs-696f85a7067f1 wd-info-box wd-wpb text-left box-icon-align-top box-style- color-scheme- wd-bg-none vc_custom_1768916468666\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<div class=\"info-box-subtitle wd-fontsize-xs subtitle-style-background\">03<\/div><h4 class=\"info-box-title title wd-font-weight-700 box-title-style-default wd-fontsize-s\">Mitigate the Risk of ``Brain Drain.``<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner reset-last-child\"><p>You can capture and institutionalize the critical, often undocumented, knowledge of your most experienced employees before they retire or leave the organization, protecting your valuable intellectual capital.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style>#wd-696f85a7067f1 .info-box-subtitle{}<\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][\/vc_section][vc_section woodmart_stretch_content=\u00a0\u00bbsection-stretch\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1773219617619{margin-right: -32.5px !important;margin-bottom: -40px !important;margin-left: -32.5px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #F9F9FB !important;}\u00a0\u00bb woodmart_css_id=\u00a0\u00bb69b12f0eb9a2a\u00a0\u00bb responsive_spacing=\u00a0\u00bbeyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OWIxMmYwZWI5YTJhIiwic2hvcnRjb2RlIjoidmNfc2VjdGlvbiIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19&Prime; 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woodmart_css_id=\u00a0\u00bb69b12f102b88f\u00a0\u00bb parallax_scroll=\u00a0\u00bbno\u00a0\u00bb woodmart_sticky_column=\u00a0\u00bbfalse\u00a0\u00bb wd_collapsible_content_switcher=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_desktop=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_tablet=\u00a0\u00bbno\u00a0\u00bb wd_column_role_offcanvas_mobile=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_desktop=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_tablet=\u00a0\u00bbno\u00a0\u00bb wd_column_role_content_mobile=\u00a0\u00bbno\u00a0\u00bb mobile_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb tablet_bg_img_hidden=\u00a0\u00bbno\u00a0\u00bb woodmart_parallax=\u00a0\u00bb0&Prime; woodmart_box_shadow=\u00a0\u00bbno\u00a0\u00bb responsive_spacing=\u00a0\u00bbeyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OWIxMmYxMDJiODhmIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=\u00a0\u00bb mobile_reset_margin=\u00a0\u00bbno\u00a0\u00bb tablet_reset_margin=\u00a0\u00bbno\u00a0\u00bb wd_z_index=\u00a0\u00bbno\u00a0\u00bb offset=\u00a0\u00bbvc_col-lg-6&Prime; css=\u00a0\u00bb.vc_custom_1773219604729{padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb]\t\t<div id=\"wd-696f6d1f2bc0f\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-696f6d1f2bc0f text-left color-scheme-dark wd-font-weight-500 wd-fontsize-custom font-primary vc_custom_1768910122334 custom-title\">\n\t\t\t<p>The User<span class=\"brown\"> Journey<\/span><\/p>\n\t\t<\/div>\n\t\t\n\t\t<ul class=\" wd-rs-69b13133d1c8d wd-list wd-wpb color-scheme- wd-fontsize-xs wd-type-image wd-style-default text-left custom-list vc_custom_1773220156059\" id=\"wd-69b13133d1c8d\">\n\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<span class=\"wd-icon\"><img decoding=\"async\"  src=\"https:\/\/datavera.tedmob.com\/wp-content\/uploads\/2026\/01\/Frame.svg\" title=\"Frame\" loading=\"lazy\" width=\"20\" height=\"20\"><\/span>\n\t\t\t\t\t<span class=\"wd-list-content list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tCapture Knowledge: An experienced support agent solves a complex customer issue. They use a simple template in the knowledge base to document the problem and the step-by-step solution, tagging it with relevant keywords.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<span class=\"wd-icon\"><img decoding=\"async\"  src=\"https:\/\/datavera.tedmob.com\/wp-content\/uploads\/2026\/01\/Frame.svg\" title=\"Frame\" loading=\"lazy\" width=\"20\" height=\"20\"><\/span>\n\t\t\t\t\t<span class=\"wd-list-content list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tReview and Publish: The draft article is automatically routed to a subject matter expert for review. The expert approves it, and the article is instantly published and becomes searchable.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<span class=\"wd-icon\"><img decoding=\"async\"  src=\"https:\/\/datavera.tedmob.com\/wp-content\/uploads\/2026\/01\/Frame.svg\" title=\"Frame\" loading=\"lazy\" width=\"20\" height=\"20\"><\/span>\n\t\t\t\t\t<span class=\"wd-list-content list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSelf Service Problem Solving: A week later, a new support agent encounters the same issue. They type a simple, natural language query into the knowledge base search bar.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<span class=\"wd-icon\"><img decoding=\"async\"  src=\"https:\/\/datavera.tedmob.com\/wp-content\/uploads\/2026\/01\/Frame.svg\" title=\"Frame\" loading=\"lazy\" width=\"20\" height=\"20\"><\/span>\n\t\t\t\t\t<span class=\"wd-list-content list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tFind the Answer: The system instantly returns the approved article. 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