Managed
Services

Managed
Services

Maximize Performance. Minimize Effort. Let Our Experts Manage Your Platform.

Your business-critical applications require constant attention to remain secure, optimized, and aligned with your evolving needs. For many organizations, handling day-to-day administration, monitoring, and enhancements of these platforms consumes IT resources and distracts from strategic priorities.

Datavera’s Managed Services provide a proactive, long-term solution for the health and success of your digital platforms. Our dedicated experts, available both remotely and on site at your premises, take on operational responsibility for your environment, delivering continuous monitoring, administration, and support. Acting as an extension of your team, we reduce operational risk, free up valuable resources, and ensure you continuously maximize the value of your technology investment, all at a predictable cost.

What We Deliver

We take care of day-to-day system monitoring, support, and optimization. Our experts keep your platforms secure, reliable, and continuously improving

Essential monitoring services that ensure your applications remain healthy, stable, and available.

Foundation Tier - Platform Monitoring & Health Checks

  • Proactive 24/7 monitoring of health, performance, and availability
  • Automated alerting for rapid issue response
  • Regular health checks against best practices
  • Monthly performance and usage reports

Expanded support that covers administration, routine configuration, and advanced troubleshooting.

Professional Tier - Application Administration & Support

  • Includes all Foundation Tier services
  • User and security administration
  • Routine configuration of forms, business rules, and workflows
  • Tier 2/3 application support for escalated issues
  • Vendor liaison for third-party components

Comprehensive management with enhancements, release guidance, and strategic reviews.

Enterprise Tier - Continuous Improvement & Enhancement

  • Includes all Professional Tier services
  • Dedicated hours for enhancements, new reports, and workflows
  • New release management and new features adoption support
  • Quarterly strategic reviews to align platform with business goals

    The Value
    You Gain

    Reduce Operational Risk

    Mitigate the risks associated with staff turnover or a lack of specialized in-house expertise. Our team provides continuity and deep product knowledge.

    Ensure Optimal Performance & Availability

    Leverage our expert team and proactive monitoring tools to maximize uptime and ensure your applications are always running at peak performance.

    Control Costs with a Predictable Model

    Move from unpredictable operational costs to a fixed, subscription-based fee. This simplifies budgeting and often lowers the total cost of ownership.

    Free Up Your IT Team

    Allow your valuable IT resources to focus on strategic projects that drive innovation, rather than on the day-to-day administration of a mature platform.

    Gain Access to Certified Experts

    Benefit from the deep knowledge of a team that works exclusively with our platform every day. Get faster issue resolution and access to best practices.

    Drive Continuous Value

    With our Enterprise tier, you ensure that your platform doesn’t just run, it evolves. Continuously adapt the application to meet new business challenges and opportunities.

    Who Should Use Managed Services?

    Our Managed Services are designed for organizations that want to keep their platforms secure, reliable, and evolving while focusing internal resources on strategic priorities. They are a perfect fit if you:

    • Need to guarantee the highest levels of performance and reliability for business-critical applications
    • Have limited in-house IT capacity or want to redirect resources to innovation and growth initiatives
    • Lack deep, specialized expertise on our platform and prefer to rely on certified experts
    • Prefer a predictable subscription model for support and maintenance costs
    • Seek a proactive partner to continuously optimize your platform and maximize return on investment